Refund policy

Last Updated: August 24, 2026

At DoorBloom, customer satisfaction is important to us. We want you to feel confident when shopping with us, which is why we offer a 30-day return and refund policy for eligible purchases.

This Return & Refund Policy explains the conditions, procedures, and requirements applicable to returns, refunds, exchanges, damaged items, and order issues placed through doorbloom.shop.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally:

  • Be returned within 30 days of delivery.
  • Be in its original or substantially unchanged condition.
  • Include the original packaging, accessories, manuals, and components supplied with the product, where applicable.
  • Not show signs of misuse, intentional damage, excessive wear, or unauthorized modification.
  • Be accompanied by proof of purchase or an order number.

Eligible returns under our standard 30-day return policy are offered free of charge.

Please contact us before returning any product. Returns sent without prior authorization may experience processing delays.

2. How to Request a Return

To request a return, contact our customer support team at:

Email: support@doorbloom.shop
Phone: +1 (778) 319-7714

Please provide:

  • Your full name.
  • Your order number.
  • The email address used to place the order.
  • The item you wish to return.
  • A brief explanation of the reason for your return.
  • Photos or videos if the product arrived damaged, defective, or incorrect.

Once your request has been reviewed, our team will provide the appropriate return instructions.

Please do not send a product to our business address unless our customer support team specifically instructs you to do so.

3. Free Returns

DoorBloom provides free returns on eligible products requested within the 30-day return period.

When your return is approved, we will provide instructions regarding the appropriate return procedure. Depending on your location and the circumstances of the return, this may include a prepaid shipping label or another return arrangement provided by our customer support team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@doorbloom.shop.

Please include your order number and clear photographs or videos showing the issue. Once verified, we may provide an appropriate solution, including a replacement, refund, or other remedy where applicable.

5. Refunds

Once we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we process approved refunds promptly, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times outside DoorBloom's systems are beyond our control.

6. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at support@doorbloom.shop.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible.

If the order has already shipped, you may request a return after receiving it in accordance with this policy.

7. Exchanges

If you would like a different product, size, style, or variation, please contact our customer support team.

Depending on product availability and the circumstances, we may arrange an exchange or recommend returning the original item and placing a new order.

8. Non-Returnable Items

Certain products may not qualify for return where permitted by applicable law, including:

  • Items damaged through misuse or improper handling after delivery.
  • Items materially altered or modified by the customer.
  • Items returned outside the applicable return period without prior approval.
  • Products that cannot be returned for health, hygiene, or safety reasons once opened, where applicable and permitted by law.
  • Gift cards or other non-returnable products where clearly identified before purchase.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.

9. Lost Return Packages

Customers must follow the return instructions provided by DoorBloom. If a return method or label is provided by us, please use that method as instructed.

DoorBloom cannot guarantee responsibility for products independently shipped to an incorrect address or returned using an unauthorized method.

10. Consumer Rights

This policy is intended to complement, not replace, any mandatory consumer rights available under applicable law.

Where local consumer protection laws provide rights that cannot legally be excluded or limited, those rights will continue to apply.

11. Contact Us

If you have questions about returns or refunds, please contact:

DoorBloom
10155 King George Blvd
Surrey, BC V3T 5H9
Canada

Email: support@doorbloom.shop
Phone: +1 (778) 319-7714
Website: doorbloom.shop

DoorBloom has been serving customers since 2023.